Refund & Return Policy

Returns

Customers can return the un-used purchased product within 30 days of receive for a refund. However, they have to provide a reasonable explanation including: if the product does meet description, is default, and doesn't fit the purpose. If 30 Days have gone since your delivery date, there is no assurance we can offer you and exchange or refund. 

Eligibility for refund defined as below:

1.  The product is Un-used and in the same initial condition.
2. Original Packaging.
3. 20% stocking fees for returns. 
4. We deduct 20% of initial purchase price;
5. provide proof of purchase (reciept).
6. Please note that to complete your return you contact our customer service team at Support@onlinebosket.com/ alternatively via filling form available here. 

Refunds (if Applicable)

Once we receive your return we inspect the product. Then we will send you an email notifying you about our decision regarding approval or rejection of your refund claim. We process your claim immediately once approved.

Cancellation:

To provide our customers a great shopping experience, we have semi-automated our systems.

Please Note*

Some order may not be cancelled once it is placed and purchased. 

Late or missing refunds (if applicable)

In this case first check your bank account, contact your credit card company. depending on your financial institution, it may take some time before your refund is officially available.

If you believe there is something that we might be able to assisted you in this regard, please contact is via:

Support@onlinebosket.com

alternatively: Click here (contact us page on our website) fill in the form and we will respond accordingly. 

Exchanges (if Applicable)

We are only bound to replace products your purchased that is defective or damaged. If you need to exchange it for the same product, please contact us to get Authorization Grant Number (AGN) and we are happy to assist you. 

You are resonposible to pay for your return shipping costs. Please insure that we receive your return. we cannot guarantee that we will receive your returns.